Responsible GenAI Policy
Our Responsible AI Commitment
At hownow, we are embracing the power of generative AI to enhance our work and better serve our community. As we navigate this transformative technology, we are deeply committed to using AI responsibly, ethically, and in alignment with our core values. This policy outlines our principles and practices to ensure transparency, protect privacy, mitigate risks, and uphold the highest standards.
Guiding Principles
Ethics First: Ethics are at the foundation of our AI journey. We thoroughly vet all AI tools and models for fairness, inclusivity, and respect for human rights. Our use of AI must uphold ethical standards and benefit society.
Privacy and Security Paramount: Protecting your data privacy and maintaining robust security are non-negotiable. We handle data with utmost care, ensuring it remains secure and is used responsibly, transparently, and only for legitimate purposes.
AI as an Enhancer, Not a Replacement: AI is a powerful tool to augment our work, not replace human creativity and connection. We use it to automate mundane tasks, generate ideas, and support our team, allowing them to focus on what they do best—creating exceptional experiences for our community.
Continuous Learning and Improvement: We are committed to ongoing education and training, ensuring our team understands AI’s capabilities, limitations, and ethical implications. We actively seek feedback and insights to continuously improve our AI practices.
Human Oversight and Accountability: While leveraging AI’s potential, we maintain human oversight and accountability. All AI-generated content undergoes rigorous review and editing by our team to ensure accuracy, quality, and alignment with our values.
Our Practices
Approved AI Tools: We maintain a list of approved AI tools and models that meet our stringent security, privacy, and ethical standards. Our team is prohibited from using unauthorized AI tools for company work.
Transparency: We are transparent about our use of AI, clearly disclosing when AI has been involved in creating or modifying content. This transparency extends to our website, contracts, and communications.
Restricted Use Cases: While embracing AI’s benefits, we restrict its use in specific areas where human judgment and oversight are paramount, such as legal contracts, performance evaluations, and sensitive personal data processing.
Ethical Content Creation: All AI-generated content undergoes rigorous review to aim for accurate, unbiased, inclusive, and responsible content aligned with our ethical standards and brand values.
Intellectual Property Protection: We safeguard our intellectual property and that of our clients by using only approved AI tools with robust data protection measures. We do not contribute to publicly accessible language models without explicit consent.
Compliance and Continuous Improvement: Our AI practices comply with all applicable laws and regulations. We continuously monitor legal and ethical developments, updating our policies and practices accordingly.
Our Shared Journey
This policy represents our commitment to navigating the AI landscape responsibly, ethically, and in service of our community. We welcome your feedback and insights as we collectively shape the future of AI at hownow.
Together, we can harness this transformative technology’s potential while upholding our values and protecting what matters most.
And let’s not forget our good old-fashioned…
Privacy Policy
Who we are
hownow LLC is dedicated to helping teams create more, and admin less with AI Operations.
Our website address is: https://hownow.biz.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email. The tools we use to process any information you may opt to share (email, name, messages to our team, etc.) are currently: Google Workspace, ClickUp, Airtable, and Tally.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.